At Operexa, we are committed to delivering exceptional value. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.
1. Free Trial
All Operexa subscription plans include a 14-day free trial. No credit card is required during the trial period. If you choose not to continue after your trial, you will not be charged. We encourage all prospective customers to thoroughly evaluate Operexa during the trial period before subscribing.
2. Subscription Payments
Operexa subscriptions are prepaid and billed at the start of each billing period (monthly or annually). By subscribing, you authorize us to charge your payment method on a recurring basis. All subscription fees are earned upon payment and are generally non-refundable.
3. Annual Plan Refund Window
For annual subscriptions, customers may request a full refund within 30 days of the initial purchase if they are unsatisfied with the service. After 30 days, no refunds will be issued for annual plans. This refund window applies only to the first annual payment for new accounts and does not apply to renewals.
4. Monthly Plan Cancellations
Monthly subscriptions can be cancelled at any time. Cancellations take effect at the end of the current billing period. No partial refunds are issued for unused days in the current billing period. You will retain full access to your account and data until the end of the paid period.
5. Service Outages
If Operexa fails to meet the 99.9% monthly uptime SLA for Production services, customers on Growth and Enterprise plans may be eligible for service credits. Credits are calculated as a percentage of the monthly fee proportional to the downtime exceeding the SLA threshold. Service credits are applied to future billing periods and are not redeemable for cash.
6. Enterprise Custom Agreements
Customers on Enterprise plans with custom agreements may have different refund terms as negotiated and specified in their Master Service Agreement (MSA). In the event of a conflict between this policy and an enterprise MSA, the MSA shall govern.
7. How to Request a Refund
To request a refund, contact our support team at billing@Operexa.com within the applicable refund window. Please include your account email, company name, subscription plan, and the reason for your refund request. We will process eligible refunds within 5–10 business days. Refunds are issued to the original payment method.
8. Non-Refundable Items
The following are non-refundable under all circumstances: (a) fees for past billing periods; (b) one-time setup or implementation fees; (c) fees for professional services or custom development; (d) charges for add-ons or additional storage; (e) any amount credited via a coupon or promotional offer.
9. Changes to This Policy
Operexa reserves the right to modify this Refund Policy at any time. Changes will be communicated via email or in-platform notice at least 30 days before taking effect. For existing subscriptions, the refund policy in effect at the time of your subscription payment will apply.
10. Contact
For refund-related inquiries, please contact: billing@Operexa.com or support@Operexa.com Operexa Inc., Washington, D.C., United States